December 2024 – Present
Freelance Technical Tester
Execute detailed app and web testing for diverse platforms like Mac and iOS on Test.io, ensuring functionality and enhancing user experience.
Specialize in identifying functional bugs and providing actionable feedback to improve software quality and performance.
Some finished projects:
- 1
- 2
November 2024 – Present
WordPress Specialist
Designing and launched dynamic WordPress sites, optimized for seamless functionality and user experience through maintenance, security checks, and testing.
Providing services such as WooCommerce setup, app integrations, SEO strategies, malware removal, and consulting to extend website capabilities.
Successfully migrating websites and resolved technical challenges, ensuring high-quality performance tailored to client needs.
Some finished projects:
- 1
- 2
June 2021 – October 2024
Happiness Engineer (Customer Success Manager)
Boosted value for key accounts for WordPress.com users by integrating 13 new products and leveraging machine learning to enhance ticket response translations, resulting in a 15% improvement in customer satisfaction.
Increased sales by 10% through CRM tools like Salesforce, identifying weekly sales opportunities and executing upsells and cross-sells effectively.
Enhanced operational processes by resolving 80+ bugs and feature requests, meeting KPIs for SLAs, and improving inquiry efficiency by 30%.
Designed and managed 70+ WordPress and WooCommerce websites, driving customer engagement and satisfaction through tailored project management and web development techniques.
Some finished projects:
- 1
- 2
- 3
June 2018 – June 2023
Motion Graphics Designer
Achieved a 30% increase in user engagement through effective account management and conversion rate optimization by designing and launching 100+ social media ads and videos for high-profile clients.
Achieved a 95% client satisfaction rate through meticulous project execution and brand consistency during business reviews, utilizing Adobe Creative Suite to create compelling social media ads.
Some finished projects:
- 1
- 2
- 3
June 2019 – January 2020
Motion Graphics Designer, Video editing, & graphic design
Increased customer interaction and brand awareness by producing 20+ visually engaging social media content and short-form videos by editing audio and video, reinforcing the business case for improved online marketing efforts.
Achieved 100% on-time delivery of finalized assets, driving transformation in project management efficiency by implementing effective forecasting and leveraging strong presentation skills to exceed client expectations.
Some finished projects:
August 2015 – December 2018
Motion Graphics Designer & Video editing
As a self-employed professional, I created over 80 short intros for YouTube videos and developed branding templates to ensure visual consistency across projects.
I self-learned motion graphics to provide high-quality services, including logo creation, vectorization, and animated explainer videos, while crafting impactful scripts to enhance messaging.
My dedication to personalized customer support maintained a 90% client retention rate and fostered strong, lasting relationships.
Some finished projects:
- Viaggi Promo Video for their travel site.
- Digital Marketing Diploma for Target Internet.
May 2013 – August 2015
Writer (Spanish)
Produced diverse content pieces covering family, kids, home, style, and cooking, resulting in a 20% increase in audience engagement.
Adhered to client briefs and guidelines to deliver content that met 92% of client expectations and objectives. The site is now a Freelancer Management Software.
May 2013 – May 2014
Writer (Spanish)
Created and published 400+ engaging content pieces on entertainment, lifestyle, and exercise topics, driving audience engagement by 25% through strategic social media and SEO optimization.
Successfully maintained a WordPress site, enhanced user experience, and expanded content capacity by hiring and onboarding a team of 3 writers. The site no longer exists.
June 2010 – May 2014
Webmaster, Writer, Editor, recruiter, trainer, and Tech Support
Successfully developed and launched a desktop customization website, attracting 10,000 monthly visitors and improving user engagement by 40% through optimized theme design and SEO techniques.
Managed a team of 5 writers and multiple projects, boosting organic search traffic by 25% and readership by 30%.
Identified monetization strategies that doubled revenue in the first year and finalized the website’s sale for $2,000, ensuring smooth ownership transition.
Site no longer loads, but there’s some information about it here.
October 2013 – March 2014
Writer (Spanish & English)
Created 50+ tech articles in English and Spanish for Telefonica’s official blog. Posts were about new studies, advances in technology, and innovation.
October 2013 – March 2014
Writer (Spanish)
Produced 150+ engaging articles in Spanish on gizmos and gadgets using SEO strategies, featuring step-by-step tutorials and insights on new technology, increasing user interaction by 20%.
November 2013 – February 2014
Writer (Spanish)
Contributed to 2% growth in monthly visitors by improving SEO rankings through informative 20+ articles in Spanish on various subjects for the ehowenespañol.com website, creating tutorials with custom images.
December 2010 – December 2013
Writer (Spanish) & WordPress Maintenance
Authored 90+ articles in Spanish about testing new web applications and various operating systems, enhancing site ranking in Google by utilizing effective SEO strategies.
Kept WordPress site up-to-date, moderated comments, and answered email via contact form.
September 2010 – May 2012
Writer (Spanish)
Wrote 20+ articles in Spanish about motherhood, babies, pregnancy, and child development for a Wikipedia-style database. Posts no longer exist.
October 2009 – January 2011
Writer (Spanish)
Wrote 400+ articles in Spanish on different topics: tattoos, beauty, cooking, science, travel, among others. Company no longer exists. Old posts re-direct to Univision.com.
July 2007 – February 2008
Writer (Spanish)
Wrote 75+ articles in Spanish about the launch of the first iPhone, GPS systems, music news and the Android system. Posts no longer exist.